Street CollectorArt, in a different light.Collector support / FAQ
The practical
details.
Straight answers about collecting the drop, changing artwork, charging the lamp and delivery.
How do weekly drops work?
A new artist presents a limited artwork for a 48-hour window. When the window closes, the artwork remains in the archive but can no longer be collected.
Do I need a Street Lamp to collect?
You can start with the Street Lamp and artwork together, or choose artwork only if you already own a Street Lamp.
How do I change the artwork?
Slide the artwork panel into the Street Lamp behind its protective plate. No tools are needed; changing panels takes a few seconds.
How do I know when the lamp is fully charged?
The internal light glows blue while charging. When it turns green, the lamp is fully charged. Connect it with the included Type-C magnetic-head cable.
How long does the battery last?
The rechargeable battery lasts up to 8 hours with constant use. Brightness and usage affect the actual battery life.
How is each artwork authenticated?
Each finished artwork is individually numbered and comes with an NFC certificate that links to its digital record.
When will my artwork ship?
Drop artworks dispatch 8 days after the 48-hour window closes. Delivery is estimated at 9–15 business days after dispatch.
Will I need to pay customs or import taxes?
Local VAT, sales tax and import duties are not included in the price. If they apply, the local carrier or customs authority will collect them.
What if my order arrives damaged?
Contact us with your order number and clear photos of the artwork and packaging. We’ll review the issue and help make it right.